Privacy Policy

This Privacy Policy explains which personal data is processed when you use the Raidly mobile app and this website.

1. Controller

2. Data we process

Depending on the features you use, Raidly processes in particular:

• Account and sign-in data: an app-specific user identifier provided by Apple, authentication data and session data.
• Profile data: trainer name, trainer code, level, account status, coin balance and premium status.
• Community and usage data: lobby participation, friendships, requests, blocks, notification preferences, interactions, account creation time and last activity.
• User content: lobby and friend messages, suggestions and reports, including the selected report reason.
• Device and notification data: platform and Expo push token if push notifications are enabled.

Raidly currently does not request the name or email address associated with your Apple Account when you use Sign in with Apple. We do not collect precise location, contacts or health data, and we do not use data for personalised advertising or cross-app advertising tracking.

3. Purposes and legal bases

• Providing accounts, lobby matching, chats, friend features and virtual balances under Article 6(1)(b) GDPR.
• Service security, abuse prevention, moderation, handling reports and protecting other users under Article 6(1)(f) GDPR. Our legitimate interest is operating a safe and fair service.
• Sending optional push notifications based on consent under Article 6(1)(a) GDPR. Consent may be withdrawn at any time in the app or device settings.
• Compliance with legal retention and documentation obligations under Article 6(1)(c) GDPR.

4. Recipients and service providers

Data may be sent to carefully selected providers that help deliver Raidly:

• Apple: Sign in with Apple, app distribution and APNs push delivery.
• Expo: delivery of optional push notifications, including the push token and notification content.
• Render: hosting of the Raidly server and its database.
• Website hosting and CDN providers: delivery of this website; technical logs may include IP address, request time and requested page.

We do not sell personal data or disclose it for advertising. Where a provider processes data outside the European Economic Area, transfers take place only in accordance with the applicable legal requirements.

5. Retention and deletion

Account and profile data is generally stored until the Raidly account is deleted. Lobby chats and active lobby data are held temporarily in server memory and are not stored permanently in the account database. Friend messages are stored on the participating devices and are only relayed by the server for immediate delivery.

Suggestions, reports, and security or transaction records may be retained for as long as necessary to handle the matter, prevent abuse, defend legal claims or meet legal obligations. Push tokens are disabled or deleted when notifications are turned off or the account is deleted. Technical backups and logs are overwritten or deleted after the applicable retention periods.

6. Account deletion

You can delete your Raidly account directly in the app under Profile → Delete account. You may also request deletion using the email address above. Data required for legal obligations or abuse prevention may remain restricted for the necessary period.

7. Your rights

Subject to the GDPR, you may have rights of access, rectification, erasure, restriction, data portability and objection. You may withdraw consent at any time with effect for the future. Send requests to the email address above.

You may also lodge a complaint with a data protection authority, in particular the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia.

8. Children and young people

Raidly does not request a date of birth and does not direct personalised advertising at children. Minors should use the app only where legally permitted and, where required, with the consent of a parent or guardian.

9. Changes

We update this policy when features, providers or legal requirements change. The current version is always available at this address.

Last updated: October 2, 2026